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Question 1 of 5
1. Question
If service levels for a contract cannot be readily defined, what is the best alternative?
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Question 2 of 5
2. Question
When developing service level agreements, what should be included to deal with a provider who fails to meet or exceeds expectations?
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Question 3 of 5
3. Question
When setting service levels, what should you focus on?
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Question 4 of 5
4. Question
In order to effectively hold the contractor to the service level, what should be included in the service level agreement?
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Question 5 of 5
5. Question
What does the acronym SMART stand for in the context of developing service levels?
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