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If service levels for a contract cannot be readily defined, what is the best alternative?CorrectIncorrect
When developing service level agreements, what should be included to deal with a provider who fails to meet or exceeds expectations?CorrectIncorrect
When setting service levels, what should you focus on?CorrectIncorrect
In order to effectively hold the contractor to the service level, what should be included in the service level agreement?CorrectIncorrect
What does the acronym SMART stand for in the context of developing service levels?CorrectIncorrect