Quiz Summary
0 of 5 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 5 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 5
1. Question
If service levels for a contract cannot be readily defined, what is the best alternative?
CorrectIncorrect -
Question 2 of 5
2. Question
When developing service level agreements, what should be included to deal with a provider who fails to meet or exceeds expectations?
CorrectIncorrect -
Question 3 of 5
3. Question
When setting service levels, what should you focus on?
CorrectIncorrect -
Question 4 of 5
4. Question
In order to effectively hold the contractor to the service level, what should be included in the service level agreement?
CorrectIncorrect -
Question 5 of 5
5. Question
What does the acronym SMART stand for in the context of developing service levels?
CorrectIncorrect
