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The Procurement School

The Procurement School

June 27, 2021 by Dan

PSPP202-06 Assessment 6

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  1. Question 1 of 5
    1. Question

    If service levels for a contract cannot be readily defined, what is the best alternative?

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  2. Question 2 of 5
    2. Question

    When developing service level agreements, what should be included to deal with a provider who fails to meet or exceeds expectations?

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  3. Question 3 of 5
    3. Question

    When setting service levels, what should you focus on?

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  4. Question 4 of 5
    4. Question

    In order to effectively hold the contractor to the service level, what should be included in the service level agreement?

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  5. Question 5 of 5
    5. Question

    What does the acronym SMART stand for in the context of developing service levels?

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